eltyoAI agent governance: define access, actions and oversight
A useful assistant needs clear limits. Before delegating a task, your teams should know which information it can read, which actions it can prepare or perform, and when it must stop. We turn those decisions into rules for both the software and everyday working practices.
The framework considers the task, its consequences and the people involved. It can evolve with the scope, provided changes to access and responsibility remain visible and are reviewed with the appropriate people. Everyone should be able to understand what has been delegated and where a human decision still belongs.
Give each action an appropriate level of control
We distinguish permitted tasks, results that need review and actions that require approval. Incomplete or unusual cases have a handover path. Responsibilities are defined so an alert has a clear owner and the next step can be understood.
| Control point | Role in operation |
|---|---|
| Access | Limit information and tools to the agreed need |
| Approval | Involve a person before selected actions |
| History | Review recorded operations, results and errors |
| Alert | Notify the person responsible for an event |
| Pause and recovery | Stop the sequence and resume with the necessary context |
The information retained in the history follows your monitoring needs and the rules applicable within your organisation.
Test the paths that do not go as expected
A response may be incomplete, a tool unavailable or a request outside the agreed scope. We design tests to observe those situations and check the intended response: request clarification, avoid acting, flag an error or pass the case to someone.
Oversight needs to be workable for the team responsible for it. Alerts, instructions and handover information are therefore reviewed with the people who will use them, alongside the result the agent produces. This helps reveal controls that look useful on paper but are difficult to apply in practice.
Use the review to improve what follows
Quality, checking time, errors and human handovers provide reference points for adjustments. A review may lead to a source correction, reduced permission or a new test. It may also confirm that some work should remain with people.
This framework supports building your assistants and helping teams adopt them. Autonomy has a place within an organisation that retains the ability to understand, decide and intervene.